Privacy Policy
StayGuide helps accommodation hosts manage apartments, reservations, guest guides and operational tasks. We process only information needed to provide, secure and improve those functions.
Information processed
- Host account details such as email address, profile and app settings.
- Apartment, reservation and guest-guide information entered by the host, including guest names and access instructions.
- Team-member names, roles, task assignments, notes and checklist progress.
- Technical security data such as device push tokens, login identifiers, synchronization timestamps and basic error information.
Purposes and legal basis
We process account and service data to perform the StayGuide service agreement, protect accounts, synchronize data, deliver requested reminders and support users. Where consent is required, it may be withdrawn. Hosts are responsible for having a lawful basis for guest and team data they enter.
Storage and sharing
StayGuide uses Google Firebase services for authentication, database storage, media storage, hosting, server functions and push notifications. Account and rental-operation data is processed by the service providers needed to operate StayGuide, when the user directs us, or when legally required. Advertising SDK processing is described separately below. StayGuide does not sell your data.
Retention and rights
Data is retained while an account is active and for a limited period needed for backups, security and legal obligations. Depending on applicable law, users may request access, correction, export, restriction or deletion by contacting the address above.
Advertising and privacy choices
Where the Free plan is enabled, StayGuide uses Google AdMob banners in the host app. Active paid plans and eligible active trials do not show these ads. Guest guides and team-member screens do not show these ads.
When ads are requested, Google may collect and share the device IP address (which can indicate approximate location), app and ad interactions, performance diagnostics, and device or app identifiers such as the app set ID. These data support advertising, measurement and analytics, and fraud prevention and security. The current Android build removes the advertising ID permission and does not request precise GPS location for ads; other technical data may still be processed. Ad data is encrypted in transit.
StayGuide requests non-personalized ads. This does not mean that no data is collected. Where required, Google User Messaging Platform (UMP) presents privacy choices before ad requests are allowed. You can reopen the privacy options from Menu → About & legal → Ad privacy choices when that entry is required and available. Refusing personalization does not necessarily prevent limited technical processing for ad delivery, measurement or fraud prevention. Google manages its own ad-data retention and privacy controls under its policies.
StayGuide does not include guest names, reservation amounts, access PINs, Wi-Fi credentials, task notes, photos or videos in its AdMob ad requests. Google/Firebase continues to provide the cloud services described above; advertising processing is described separately here. For Google’s data handling and controls, see the Google Privacy Policy and Google advertising information linked below.
Terms of Service & Service Agreement
By creating or using a StayGuide account, the host agrees to these terms and the Privacy Policy. StayGuide provides software for organizing rental operations; it is not a booking platform, property manager, emergency service or party to agreements between hosts, guests and team members.
Host responsibilities
- Provide accurate information and protect account, guest and team access credentials.
- Use guest and team data lawfully and give required notices.
- Verify reservation, calendar, task, pricing and access information before relying on it.
- Maintain backups of business-critical information and comply with accommodation, tax, safety and consumer laws.
Free plan, subscriptions and media limits
Eligible new host accounts may receive a 14-day trial, as shown in the app. Paid apartment capacity is selected at purchase. Canceling renewal does not end access before the verified paid expiry date. Prices and applicable taxes are shown by Google Play before purchase. This update does not restart an existing account’s trial or change a verified paid expiry date.
After trial or paid access expires, accounts with up to 3 apartments can use the Free plan with host ads, where enabled. Free supports up to 6 photos per apartment; check-in videos require active trial or paid access. Paid video storage is limited to 250 MiB total per account. Ordinary editing, tasks, cloud synchronization and iCal remain available in Free within its limits.
With more than 3 apartments after expiry, the whole workspace becomes read-only. iCal synchronization continues. Billing and explicit apartment deletion remain available: reduce the apartment count to 3 to return to Free, or renew a suitable paid plan to unlock editing. StayGuide does not automatically delete apartments to meet the Free limit.
Existing photos and videos are not automatically deleted when a plan expires. Videos are locked on Free; existing photos above the Free quota are retained while further additions are restricted. Availability of the new Free rules is being rolled out by account and supported app version; the account screen shows the active access mode. Existing access rules continue until the account is migrated.
Prices, trial terms and plan limits are those shown at purchase. Unless mandatory law says otherwise, fees are due in advance. The service may change as features are improved. We work to keep StayGuide available but do not guarantee uninterrupted or error-free operation.
Liability and termination
To the maximum extent permitted by law, StayGuide is not liable for indirect loss, missed bookings, guest disputes or decisions made from unverified data. Either party may end the agreement; the host may request account deletion as described below. Mandatory consumer and data-protection rights are not limited.
Data Processing Agreement
This DPA forms part of the service agreement where a host uses StayGuide to process personal data for which the host is controller. The host is the controller and Aleksandar Petreski, operating StayGuide, is the processor.
Processing details
- Subject and duration
- rental-operation data processed while the account is active and during limited deletion/backup periods.
- Purpose
- hosting, synchronization, guest-guide access, task management, reminders, support and security.
- Data subjects
- hosts, guests, team members and service contacts.
- Data
- identity/contact data, reservation details, access instructions, task records, notes, media and technical identifiers.
Processor commitments
- Process data only on documented host instructions and applicable law.
- Use appropriate confidentiality, access-control, encryption and security measures.
- Assist with data-subject requests, security incidents, deletion and reasonable compliance information.
- Notify the host without undue delay after becoming aware of a relevant personal-data breach.
- Delete or return personal data at the end of service, subject to legal obligations and backup cycles.
Subprocessors and transfers
Google/Firebase is authorized as a subprocessor for cloud infrastructure. StayGuide will require materially equivalent data-protection obligations from subprocessors. International transfers must use a lawful transfer mechanism where required. A host may object to a new material subprocessor on reasonable data-protection grounds by contacting support.
Host obligations
The host determines lawful instructions, provides required notices, answers data-subject requests and avoids entering unnecessary sensitive data. Audit requests must be reasonable, protect other users and first use available documentation.
Account & Data Deletion
You can start a deletion request from Menu → Account → Delete account, or use the external request option below. Send the request from the email used for your StayGuide account so ownership can be verified.
After identity verification, the active account, workspace data and access indexes will be deleted or anonymized. Limited security, billing or backup records may remain only for the period required by law, fraud prevention or normal backup rotation. Deleting an account cannot be undone.